The Customer may at any time prior to the order being finalized and confirmed online via completion of the transaction, cancel the order at no charge to him of her. Once the order has been confirmed and finalized however, Cinema Pro reserves the right to charge a reasonable handling or administrative charge of 10% of the purchase price of the goods in accordance with the Consumer Protection Act( CPA ) Cinema Pro reserves the right to cancel any order where there is suspicion of fraud, misconduct or other criminal activity and to refuse to supply of goods in such circumstances. All cancellations of orders must be done in writing from the account holder related to the purchase and refunds shall take 10 working days to process. If cancellation are done after an order has been shipped, the Customer shall be refunded only once the order has been returned and validated in the warehouse at Cinema Pro and that the account holder may be liable for shipping charges.